At Nnglass, we understand that your top priority is receiving your glass products in pristine condition. Therefore, our shipping policy is designed to transparently outline how we handle, package, and deliver products right to your doorstep.
- Order Processing Time
All orders are processed within [1–3] business days. We do not process or ship orders on weekends or public holidays. During periods of high order volume, shipping times may be delayed by a few days. If there is a significant delay in shipping your order, we will notify you via email. - Packaging for Fragile Items
Glass products require specialized handling and packaging. We utilize industry-standard protective materials—including reinforced cardboard boxes, biodegradable cushioning fillers, or recycled paper—to ensure your items remain safe and secure during transit. Our goal is to maximize the protection of your glass products while minimizing resource waste. - Shipping Costs and Estimated Delivery Times
Shipping costs for your order will be automatically calculated and displayed on the checkout page. We offer several shipping options for you to choose from:
Standard Shipping: [7–15] business days.
Expedited Shipping: [7–12] business days.
Please note that the estimated delivery dates listed above are provided by our carriers and serve as estimates only; they do not constitute a guarantee of the final delivery time.
- Shipping Confirmation and Tracking
Once your order has shipped, you will receive a “Shipping Confirmation” email containing your tracking number. Tracking numbers typically become active and available for status updates within 24 hours of shipment. - Handling of Damaged or Broken Items
Although we take every precaution to ensure proper protection, glass products are inherently fragile and may occasionally sustain damage during transit.
If you receive a damaged item: Please contact us at support@nnglass.us within [48 hours] of receiving your order.
Resolution Requirements: To process an exchange or refund for you, we require clear photographs of the damaged item(s) as well as photos of the original packaging.
Upon verification, we will ship a replacement item to you free of charge, at no additional cost to you. 6. Incorrect Shipping Address
Nnglass assumes no responsibility if a package cannot be delivered or goes missing due to the customer providing an incorrect or incomplete shipping address at the time of placing an order. Please be sure to carefully verify your shipping information before finalizing your order.
Contact Us
If you have any questions regarding your order, products, or services, please feel free to contact our Customer Service Department. Monday – Friday: 10:00 – 18:00
Phone: +86 18520369857
Email: support@nnglass.us
Address: Room 101, 1st Floor, No. 47 Xingfu South Road, Shaxi Village, Yupu Subdistrict, Panyu District, Guangzhou